Customer Expectations

Episode 174 – Check In Michigan: a reinvention story

By on Apr 30, 2018 in Association Culture, Associations, Behavior, Board Leadership, Change, Collaboration, Consensus, Customer Expectations, Growth, Lead by Action, Market Relevance, Passion, Plan, Podcast, Purposeful Disruption, Reinvention, Reinvention Process, Stakeholders, Strategic Planning, Sustainable | 0 comments

    Want to see reinvention in action? Look no further than the former Michigan Lodging and Tourism Association (now Check In Michigan). They have a new and innovative executive director and a board that is dedicated to serving the next generation in the Michigan hospitality industry. They hired the firm, Advance 360 to help guide them through the initial...

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Episode 172 – Erin Patten – defying all odds

By on Apr 16, 2018 in Accountability, Behavior, Change, Collaboration, Connect, Customer Expectations, Detroit, Discovery Process, Disruption, Fear, Lead by Action, Passion, Plan, Podcast, Purposeful Disruption, Reinvention, Risk, Starters, Women in Leadership | 0 comments

  Erin Patten is very accomplished with a Harvard business degree and a Kresge Fellow highlighting her impressive resume. She walked away from the standard career path to chase her dream of being an entrepreneur. In January 2018 she launched DaO Detroit. DaO stands for “defy all odds” and Erin personifies that sentiment.   QUOTE IT   “[My...

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Episode 169 – the fundamentals of move

By on Mar 26, 2018 in Behavior, Connect: Detroit, Customer Expectations, Growth, Move, Podcast | 0 comments

    We end our focus on the fundamentals of move and the value of storytelling with a great discussion between Mike Bills and Jodi Schafer. We learned from our month’s guests the value of storytelling to move ideas forward. We also learn the value of connecting with others emotionally using shared experiences and values.   QUOTE IT   “At...

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Episode 167 – Eric Thomas – using stories to move forward

By on Mar 12, 2018 in Behavior, Collaboration, Connect, Customer Expectations, Detroit, Diversity, Education, Lead by Action, Market Relevance, Networking, Passion, Podcast, Reinvention, Stakeholders | 0 comments

Eric Thomas is a story teller. He’s been one all his life. Now, he uses his unique skills to help is clients tell their stories. Listen this week as Mike gets Eric’s unique perspective on how to move your cause forward through emotional connections.   QUOTE IT   “Storytelling saved my life.” (3:43)   “Remember that we are people....

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Episode 163 – Sean Mann – being the host, not the life of the party

By on Feb 12, 2018 in Behavior, Bottom Up Reinvention, Connect, Customer Expectations, Detroit, Growth, Lead by Action, Ownership, Passion, Podcast, Reinvention, Stakeholders | 0 comments

  The Detroit City Football Club was founded in 2012 and is one of the most successful minor league soccer teams in North America. The team was founded as a vehicle to organize the community and regularly sells out its 7,000 seat stadium in Hamtramck. Listen as Mike talks with Sean Mann, CEO and co-owner of Detroit City Football Club about the club’s...

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Episode 160 – the Impression 5 case study, part 2

By on Jan 22, 2018 in Behavior, Board Leadership, Board of Directors, Board President, Change, Collaboration, Connect, Customer Expectations, Fundamentals, Leadership, Market Relevance, Move, Podcast, Reinvention, Simplify, Stakeholders | 0 comments

This is the second part of the Impression 5 reinvention case study with Noah Smith, Partner, Capital Services, Inc. (Listen to part 1 here.) Part 2 covers how the I-5 team used the PureReinvention fundamentals simplify, connect and move to attain the incredible growth they have enjoyed in recent years. QUOTE IT   “We got away from distractions.” (5:10)  ...

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