Customer Expectations

Episode 167 – Eric Thomas – using stories to move forward

By on Mar 12, 2018 in Behavior, Collaboration, Connect, Customer Expectations, Detroit, Diversity, Education, Lead by Action, Market Relevance, Networking, Passion, Podcast, Reinvention, Stakeholders | 0 comments

Eric Thomas is a story teller. He’s been one all his life. Now, he uses his unique skills to help is clients tell their stories. Listen this week as Mike gets Eric’s unique perspective on how to move your cause forward through emotional connections.   QUOTE IT   “Storytelling saved my life.” (3:43)   “Remember that we are people....

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Episode 163 – Sean Mann – being the host, not the life of the party

By on Feb 12, 2018 in Behavior, Bottom Up Reinvention, Connect, Customer Expectations, Detroit, Growth, Lead by Action, Ownership, Passion, Podcast, Reinvention, Stakeholders | 0 comments

  The Detroit City Football Club was founded in 2012 and is one of the most successful minor league soccer teams in North America. The team was founded as a vehicle to organize the community and regularly sells out its 7,000 seat stadium in Hamtramck. Listen as Mike talks with Sean Mann, CEO and co-owner of Detroit City Football Club about the club’s...

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Episode 160 – the Impression 5 case study, part 2

By on Jan 22, 2018 in Behavior, Board Leadership, Board of Directors, Board President, Change, Collaboration, Connect, Customer Expectations, Fundamentals, Leadership, Market Relevance, Move, Podcast, Reinvention, Simplify, Stakeholders | 0 comments

This is the second part of the Impression 5 reinvention case study with Noah Smith, Partner, Capital Services, Inc. (Listen to part 1 here.) Part 2 covers how the I-5 team used the PureReinvention fundamentals simplify, connect and move to attain the incredible growth they have enjoyed in recent years. QUOTE IT   “We got away from distractions.” (5:10)  ...

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Episode 155 – Dr. Gerry Roston – connecting mutual value

By on Dec 18, 2017 in Connect, Consensus, Customer Expectations, Detroit, Discovery Process, Lead by Action, Learning Laboratory, Market Relevance, Podcast, Support Group | 0 comments

    Dr. Gerry Roston brings an impressive resume to TechTown Detroit. He was on the Mars rover team and helped develop technologies which are making self-driving cars possible. He now brings his wealth of knowledge and connections to help TechTown Detroit excel in connecting ideas to the marketplace. Listen this week as we explore the value of connecting...

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Episode 154 – Lauren Kase – mutual mentorship

By on Dec 11, 2017 in Collaboration, Connect, Customer Expectations, Detroit, Disruption, Generational Shift, Millennial, Podcast, Professional Development, Support Group, Sustainable, Women in Leadership | 0 comments

    Lauren Kase is a San Francisco native that stayed in Detroit after receiving her degree from the University of Michigan. She is the Head of Marketing and Partnerships at Floyd Detroit. Listen this week as we discover what attracts the millennials to Detroit, Floyd’s unique positioning in the furniture industry and the importance of mutual...

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Episode 150 – Melissa Butler – the infliction of arbitrary deadlines

By on Nov 13, 2017 in Connect, Customer Expectations, Detroit, Disruption, Lead by Action, Market Relevance, Move, Plan, Podcast, Risk, Vision, Women in Leadership | 0 comments

We had so many gems from our talk with Melissa Butler, that we had to make two episodes! The first episode can be heard here. In this episode, Melissa discusses how she started The Lip Bar and her advice to would be entrepreneurs out there.   QUOTE IT   “If you don’t like your situation, change it.” (6:21)   “Don’t rush it … Launch with something that...

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