Episode 077 – Dan Trotochaud – Employing owners
Listen to episode 077
An organization that effectively shifts and responds to changing times is usually powered by a team of people that are motivated to make decisions that move the organization forward.
Dan Trotochaud is the president of Superior Hospitality Partners and was a long-time board member with the Michigan Lodging and Tourism Association. In this episode, Dan talks about his decades of experience hiring and training staff that take ownership of more than their day-to-day duties.
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QUOTE IT
“If you have a staff that is all acting like the owner, and thinking like the owner, it’s easier to bring that team together to get the results you’re after.” (3:32)
“You can connect [someone] with the right people and all of a sudden that person has opportunities that are endless. The sky’s the limit.” (15:38)
DIG IN
- Get some inspiration to update your interview style at 3:57 after listening to Dan’s philosophy on hiring staff that think like owners.
- Jump to 8:07 to hear Dan’s approach to giving staff the latitude to make decisions with an owner mindset.
TAKEAWAYS
- Employing owners begins with the hiring process.
- Hire people that are passionate and curious about your organization’s purpose, and teach the necessary skills to do the job.
- Don’t immediately punish a bad decision, talk about it first.
- A capacity for ownership doesn’t mean competency.
