Episode 133 – Jim Knight – become a Rolling Stone

By on Jul 17, 2017 in Change, Connect, Customer Expectations, Disruption, Market Relevance, Podcast, Simplify |

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The Rolling Stones haven’t had a hit record since the late 1980’s yet they continue to be at the top of the highest grossing concert tours. How do they do it? This week’s guest believes it’s all about the experience. Join us as we talk with Jim Knight, Founder/Owner of Knight Speaker. Jim shares with us his experiences in the hospitality industry and a senior director at Hard Rock International.

QUOTE IT

“My driving force is impact and influence.” (3:44)

 

“We live in a world of mediocrity.” (5:07)

 

“It’s all about the experience, never about the product.” (7:50)

DIG IN

 

  • (6:45) The importance of allowing people in to experience.
  • (8:55) Become a Rolling Stone.
  • (11:04) The three Cs. The type of people you want to hold onto.
    Competence
    Character
    Culture fit

 

Tip of the Week

Move away from mediocrity. How do you amp up your service philosophy?